Photo by Juliana Neufeld
We Love Our Customers!
ShippingShipping to Canada? Click here for our Canadian site
Free Standard Shipping on orders over $75
$10 Standard Shipping to the USA
$12 Shipping with confirmed delivery, signature required, to ensure products won't freeze November-April
We ship Worldwide! Rates are calculated at check-out. Some countries are excluded.
When will my order be shipped?
Your PA products will be shipped from our studio within 1-3 business days. We will let you know if any circumstances arise that would delay your order. If an order is placed on Saturday/Sunday it will be packed and shipped on Monday.
Do you ship internationally?
Yes! We offer international shipping on all products. Please be advised that all duties and taxes applied to your shipment at customs are not included in the shipping cost and are the responsibility of the customer. Due to the high risk of lost or delayed international packages, we track all international shipments.
We currently ship to the following countries:
Australia, Belgium, Brazil, Cayman Islands, Denmark, France, Germany, Greece, Iceland, Ireland, Italy, Jamaica, Japan, Mexico, Netherlands, New Zealand, Singapore, Sweden, Switzerland, Taiwan, United Arab Emirates, United Kingdom.
Shipping to Canada? Click here for our Canadian site
Can I track my shipment?
All orders will include a tracking number. You will receive a shipping confirmation email with the tracking number when your package is dispatched.
How do I ensure my products don't freeze during shipment?
November-April it's a good idea to select Standard Shipping with signature required to ensure the products won't be left out in the cold.
What if my package never arrives?
If your order does not arrive within 14(CAD)/30(US/INTL) days, please contact firstname.lastname@example.org. Claims will be assessed on a case-by-case basis.
Do you offer gift wrapping?
Yes! At the checkout, you have the option to select Gift Wrapping and include a personal message. The products will arrive beautifully packaged in tissue with a handwritten gift card and wrapped with a bow. It makes it an exciting and beautiful package to be unwrapped by someone special!
Sales + Discounts
Can I use more than one discount code at checkout?
No, discounts cannot be combined on a purchase.
Some products are exempt from all sales and discounts.
The following products are never discounted: Facials, Facial Packages, Workshops, IgG Tests and Custom Serums.
Why can't I apply my discount to a Custom Serum?
We love blending your custom serum! But this is a made-to order bespoke product that is hand blended using your personalized recipe and we cannot offer it at a discount. Each Serum is blended just for you, your skin and the season.
Can I use my gift card as well as a discount code?
Yes! Enter your discount code at checkout. When you move to the payment page, you will have the opportunity to enter your gift card code.
I missed the sale but would like to apply the discount to my order, is this possible?
Unfortunately we don't honour sale discounts retroactively. We generally follow the major North American sales and will sometimes hint at sales on Instagram so be sure to follow us! We love surprises and hope you do too!
Are PA’s products certified organic?
Province Apothecary’s products are not certified organic by the USDA. Instead we insure our ingredients are of the highest quality and are a mix of certified and non-certified organic ingredients. The label on your PA product will say which ingredients are certified, but this does not mean that the other ingredients are not organic. To be certified organic is a long and expensive process, and some of our small, local suppliers do not find it worthwhile to go through this. We know our suppliers hold their products to a high standard of purity.
Why is it important to choose organic products like PA?
Your skin is the largest organ of your body and absorbs what you put on it. The chemicals used in many commercial products contain pesticides and these non-organic ingredients can have harmful effects on the body, filling it with toxins. We believe you should treat your body well and avoid these potentially harmful toxins.
Do you test on animals?
No, never. We are proud to be certified cruelty-free by the Leaping Bunny Program.
Are your products vegan?
All of our products are vegan except for our balms, including eczema and lip balms. These balms contain beeswax, which is not a truly vegan ingredient. All other products are certified vegan.
I have sensitive skin; are PA’s products going to work for me?
Our products are formulated to be perfect for sensitive and problem skin. While it is impossible to predict how everyone’s skin will react, our pure and natural ingredients are meant to hydrate and soothe. There are no harsh preservatives, fillers, or medial ingredients that typically irritate sensitive skin. In fact, PA products are formulated by creator Julie Clark who has suffered from problem skin and allergies. See the About page for her story!
However, every person is different and you may be allergic to ingredients you were not aware of. We recommend always performing a patch test on sensitive before trying any product. Learn how to perform a patch test HERE
What if I have a negative reaction to a PA product?
Please contact us at email@example.com if you have an adverse reaction to one of our products so we can understand the problem and work with you to find a solution. We advise that you read the ingredients of your product carefully and do a small patch test before beginning use.
Please consult a physician before introducing new products into your routine if you suffer from a severe illnesses or are pregnant or breastfeeding.
I'm pregnant; can I use PA products?
You can use our skincare products during your second and third trimester, excluding the Clear Skin. We recommend using unscented products during your first trimester. We are happy to make our Cleanser, Toner or Serum unscented for you! Just let us know in the Check out comment box. Our Exfoliator, Clay Mask, Face Balm, Rescue Balm, Eczema Balm and Sex Oil are unscented. Our moisturizer is not available unscented.
Please avoid all of our Therapeutic Roll ons, Perfumes and Clear Skin during your pregnancy, these products have a high % of essential oils.
Please consult a physician for further guidance.
My product smells different than the last time i purchased it. Is something wrong?
We always strive to source the highest quality natural ingredients that are as fresh and unprocessed as we can find. Growing and harvesting botanical plants will vary from season to season depending on environmental changes. Nature is beautifully unique in this way because of its changeable qualities. This means that the fragrance or colour of our products may change from batch to batch, but the quality and effectiveness remains true to the product. We follow strict quality control procedures and blend all of our products in small batches, ensuring that the product you are using remains consistently true to our brand ethos.
How long will my PA products last?
Our products are made with all natural ingredients and no synthetic preservatives.
Revitalizing + Nourishing Moisturizer will last 6 months.
Invigorating + Balancing Toner will last 12 months.
All other products have a shelf life of 24 months.
All products should be kept at room temperature away from direct sunlight.
What credit cards do you accept online?
Visa, MasterCard, American Express, and Discover.
Can I pay with PayPal?
Yes! Simply choose PayPal Express at checkout.
What if I have a special request or customization?
Please contact firstname.lastname@example.org first for customizations. All other requests and notes can be made when you view your Cart before check-out.
I made a mistake on my order, can it be changed?
Contact us immediately if you have made a mistake at email@example.com. Once your order has been shipped it is not possible to make changes to it.
Do you offer gift cards?
Yes, purchase a gift card here.
Can I use my gift card more than once?
Yes, use your gift card like a credit card until your balance is $0.
Can I use a gift card for a treatment?
Yes you can pay in-studio for your treatment using a gift card. Simply bring your coupon code with you (in the email or write it down) and redeem it when you come for your appointment.
Does PA keep a record of my gift card?
All orders are recorded through our website but PA cannot view the gift card code or know who the final recipient. It is the responsibility of the person receiving the gift card to keep it in a secure place.
Will my gift card expire?
Our gift cards do not expire. We will honour the value of the card as long as it is unused.
What is the difference between a 'Physical' and an 'Instant Digital' gift card?
A 'Physical' gift card is a beautiful card that will be mailed to your desired shipping address, and may include shipping costs (under $75). An 'Instant Digital' gift card only exists online. The purchaser will receive an email containing the link to the gift card and code. This email can then be forwarded to the intended recipient. No shipping costs will be added.
Does my gift card include tax and tip?
All treatment gift cards include tax. No Treatment gift card includes tip unless otherwise noted.
What if the price of the treatment I purchased a gift card for changes?
We will honour the original treatment purchased up to 1 year. After 1 year from the date of purchase, we will continue to honour the dollar value of the card towards treatments or products.
Can I return my products?
Unopened products can be returned within 14 days of purchase. You will be responsible for return shipping fees, and please make sure to label your package as a ‘Return’ on customs documents. PA will not pay duties or taxes on return shipments. Contact firstname.lastname@example.org before returning an order for further instructions. Purchases made via retailers are subject to the return policies of that store. If there is a problem with a PA product purchased at a retailer, please contact the place of purchase.
After 14 days, or if the product has been opened, products can be returned for a store credit. After 30 days all sales are final.
What if my order gets damaged in shipping?
We do our best to package your products carefully when they’re being shipped, but sometimes spills or breaks will occur. If your product arrives in bad condition, please snap a couple pictures and send them to email@example.com. We will asses the damage and do our best to make you happy.
Can I order samples of your products?
We do not ship samples to customers. We offer small sizes of all our products, and perfume samplers for our scents.
Who can receive a treatment?
Our facials are all natural and customizable for every skin type, so almost anyone can receive one. If you are pregnant, please tell your aesthetician at the time of your appointment, we do not recommend facials during the first trimester.
If you have an active cold sore, active eczema on your face, pink eye or a sty, have been an acutane in the last 12 month or using Retin A, we ask that you book a skincare consultation first to allow us to properly assess your skin and perform sensitivity testing.
How do I book an appointment?
Treatments can be booked through our website by clicking here. Availability varies based the treatment you choose. We currently use the MindBody system which means you can either book online or through the MindBody Connect app. Enter your ideal time and days of the week for a facial and click search. Available appointments during that time will appear. Need help? Call us at 647-479-5525
What if I need an appointment as soon as possible?
Cancellations happen often, we recommend checking back often to see if space has been made available. If you'd like to be put on our waitlist to be alerted to new schedule openings, please call 647-479-4854. All appointments are first come, first served.
Can I cancel my appointment?
Yes! You can manage your appointments through your MindBody account. Login here and select "My Schedule" to view, cancel or reschedule your appointments. We have a 24 hours cancellation policy that we adhere to strictly. Please read more about this below.
Our Cancellation PolicyTo change or cancel your appointment please login to your Mind Body account and cancel or change your appointment. Please call 647-479-5525 or email firstname.lastname@example.org if you need help. Appointments can not be cancelled by email or leaving a message. Please cancel either by speaking to a PA team member or through your MindBody account.
Please make changes or cancel your appointments at least 24 hours in advance or your will be charged the full cost of your treatment. If you are cancelling with less than 24 hours notice please call us at 647-479-5525.
Why do we charge the full treatment price if you miss your appointment?
We value the time of our clients and our aestheticians. Clients book our aestheticians for their time and expertise far in advance. If you do not provide us with at least 24 hours notice of cancellation or rescheduling, then we have missed the chance to help a long wait list of clients who are interested in booking with us. We hope you understand that we require a reasonable amount of notice to prepare for your absence, and will charge you the full amount of your treatment in lieu of a 24-hour notification of cancellation or rescheduling.
Will you remind me about my appointment?
In addition to your confirmation email, you will receive a reminder 3 days prior to your appointment.
I want to carry PA! How can I purchase wholesale?
Please fill out our 'Become a Stockist Form' here.
Already have a wholesale account with us?
You can place your order here.
Province Apothecary Inc is NOT licensed to practice medicine; we are NOT a medical doctor; we do NOT give medical advice; this is NOT medical advice. If you need medical advice please seek out a professional medical doctor. It is advisable to seek professional [medical] advice prior to initiating any new regimen. Province Apothecary Inc. is NOT a medical organization and neither Province Apothecary Inc. nor its employees and/or staff can give any medical advice or diagnosis. Any/All information garnered from Province Apothecary Inc. shall NOT be interpreted as a substitute for medical advice or a doctor’s consultation, evaluation or treatment.