We Love Our Customers!

Unopened products can be returned within 14 days of purchase for a full refund, minus original shipping fees. Contact info@provinceapothecary.com before returning an order for further instructions. After 14 days, or if the product has been opened, products can be returned up to 30 days after purchase for a full credit, minus original shipping fees. After 30 days all sales are final.

Damages must be notified within 7 days after receiving your package.

Gift cards are final sale and cannot be returned, exchanged or refunded.

Unopened products can be returned within 14 days of purchase for a full refund, minus original shipping fees. You will be responsible for return shipping fees, and please make sure to label your package as a ‘Return’ on customs documents. PA will not pay duties or taxes on return shipments.

Contact info@provinceapothecary.com before returning an order for further instructions. Purchases made via retailers are subject to the return policies of that store. If there is a problem with a PA product purchased at a retailer, please contact the place of purchase.

After 14 days, or if the product has been opened, products can be returned up to 30 days after purchase for a full credit, minus original shipping fees. After 30 days all sales are final.

Gift cards are final sale and cannot be returned, exchanged or refunded.

We do our best to package your products carefully when they’re being shipped, but sometimes spills or breaks will occur. Please notify us within 7 days after receiving your package.
If your product arrives in bad condition, please snap a couple pictures and send them to info@provinceapothecary.com. We will asses the damage and do our best to make you happy.

Free Standard Shipping on orders over $75 (before tax and after discounts) to Canada and the U.S. For orders below $75 to Canada and the U.S., see the table below for shipping rates. Express rates and International rates are calculated at checkout.

Hand sanitizers do not qualify for Express Shipping, only Standard Shipping. Sorry for any inconvenience this may cause. 

Shipments may be delayed by 3 - 14 days due to the carrier. We strive to ship online orders out as fast as possible. Due to increased shipping volumes nationwide, Canada Post is experiencing longer-than-usual delivery times.

Yes! We ship to Australia, Austria, Belgium, Cyprus, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, Portugal, Spain, United Kingdom, and the United States. Shipping rates will be calculated at checkout.

All orders will include a tracking number. You will receive a shipping confirmation email with the tracking number when your package is dispatched.

If your order does not arrive within 14 (CAD) or 30 (US/INTL) days, please contact info@provinceapothecary.com. Claims will be assessed on a case-by-case basis.

Province Apothecary’s products are not certified organic by the USDA. Instead we insure our ingredients are of the highest quality and are a mix of certified and non-certified organic ingredients. The label on your PA product will say which ingredients are certified, but this does not mean that the other ingredients are not organic. To be certified organic is a long and expensive process, and some of our small, local suppliers do not find it worthwhile to go through this. We know our suppliers hold their products to a high standard of purity.

Your skin is the largest organ of your body and absorbs what you put on it. The chemicals used in many commercial products contain pesticides and these non-organic ingredients can have harmful effects on the body, filling it with toxins. We believe you should treat your body well and avoid these potentially harmful toxins.

No, never. We are proud to be certified cruelty-free by the Leaping Bunny Program.

Our products are formulated to be perfect for sensitive and problem skin. While it is impossible to predict how everyone’s skin will react, our pure and natural ingredients are meant to hydrate and soothe. There are no harsh preservatives, fillers, or medial ingredients that typically irritate sensitive skin. In fact, PA products are formulated by creator Julie Clark who has suffered from problem skin and allergies. See the About page for her story!

Please contact us at info@provinceapothecary.com if you have an adverse reaction to one of our products so we can understand the problem and work with you to find a solution. We advise that you read the ingredients of your product carefully and do a small patch test before beginning use.
Please consult a physician before introducing new products into your routine if you suffer from a severe illnesses or are pregnant or breastfeeding.

Many of our clients have conceived while using Sex Oil. However, any lubricant may change your vagina's pH level and may affect sperm's ability to swim. We highly recommend consulting with your trusted healthcare practitioner about the products you use while trying to conceive or during pregnancy.

We recommend avoiding high concentrations of essential oils during your pregnancy. We have written a blog post for you with tons of info about using our products during pregnancy and which essential oils to avoid.

We always strive to source the highest quality natural ingredients that are as fresh and unprocessed as we can find. Growing and harvesting botanical plants will vary from season to season depending on environmental changes. Nature is beautifully unique in this way because of its changeable qualities. This means that the fragrance or colour of our products may change from batch to batch, but the quality and effectiveness remains true to the product. We follow strict quality control procedures and blend all of our products in small batches, ensuring that the product you are using remains consistently true to our brand ethos.

Our products are made with all natural ingredients and no synthetic preservatives. Revitalizing + Nourishing Moisturizer will last 6 months. Invigorating + Balancing Toner will last 12 months. All other products have a shelf life of 24 months.

All products should be kept at room temperature away from direct sunlight.

Visa, MasterCard, American Express, and Discover.

Yes! Simply choose PayPal Express at checkout.

Please contact info@provinceapothecary.com first for customizations. 

Contact us immediately if you have made a mistake at info@provinceapothecary.com. Once your order has been shipped it is not possible to make changes to it.

We are now offering gift cards only in Canadian currency.

Yes, use your gift card like a credit card until your balance is $0.

All orders are recorded through our website but PA cannot view the gift card code or know who the final recipient. It is the responsibility of the person receiving the gift card to keep it in a secure place.

Our gift cards do not expire. We will honour the value of the card as long as it is unused.

Gift cards are final sale and cannot be returned, exchanged or refunded.

Yes! All existing gift cards are valid on the new site. However, because Shopify Gift Cards are non-transferable we have issued new Gift Cards codes for all customers with a Gift Card balance that can be used on the new website. If you didn't receive your new Gift Card by email, please reach out and we can assist you.

An 'Instant Digital' gift card only exists online. The purchaser will receive an email containing the link to the gift card and code. No shipping costs will be added.

Create a Province Apothecary customer account and you will automatically become part of our program.

Earn 1 point for every $1 you spend. Each time you spend, you will receive an email with your updated points balance. There are also plenty of other ways to earn points under the Earn tab of your Province Perks profile, including following us on Instagram and referring friends. Use your points to redeem rewards, or save them up to unlock even more exciting rewards.

You can check your balance and rewards anytime by logging in to your customer account, and then clicking the "View My Rewards" button on your Account page. Each time you shop online, you will receive an email with your updated loyalty points balance. From here, you can click through to your loyalty profile, where you can redeem rewards.

Having issues? We recently moved our website to a separate platform from our previous sites and for security reasons we can only migrate customer records, not accounts. If you haven’t yet activated your account on this new website, please do so here using the same email address that you used on our old website(s). If you have already activated your account on our new website, please try resetting your password and get in touch with us if you continue to have issues.

Please note that your Loyalty Club is now the same account as your Province Apothecary account. To view your Loyalty Club Rewards, login to your account, and then click the "View My Rewards" button on your Account page.

If you notice any points have not been attributed to your account, please contact us at info@provinceapothecary.com and we'll be happy to assist you.

Points are not earned for gift card purchases. However, you do earn them when you purchase items with the gift card.

Simply click 'Unsubscribe' at the bottom of any Province Perks email to manage your notifications. You can turn-off email notifications and still receive points, or you can unsubscribe completely from the Province Perks.

Your Loyalty Club rewards can be applied to any regular-priced product. Your reward will be applied to the cart total, not to each product. You cannot however use a rewards to purchase a Gift Card.

The code expires in 10 days after the Province Perks are claimed for a discount code.
Province Perks cannot be refunded once a reward is claimed.

No, your Province Perks points cannot be combined with any other discounts or promo codes. But you will receive points for your purchases during a sale!

No, discounts and promo codes cannot be combined on a purchase.

The following products are never discounted: Bundles, Kits and Gift Cards.

Yes! Enter your discount code at checkout. When you move to the payment page, you will have the opportunity to enter your gift card code.

No, your Loyalty Club rewards cannot be combined with any other discounts or promo codes. But you will receive Loyalty Club points for your purchases during a sale!

Unfortunately we don't honour sale discounts retroactively. We generally follow the major North American retail sale dates, and will sometimes hint at sales on Instagram so be sure to follow us! We love surprises and hope you do too!

We do not allow any product returns during a sale.

Use code BOGO50.
Buy 1 get the 2nd item (of equal or lesser value) at 50% Off.

Offer valid online only until March 19th 2024 11:59pm EST.

Offer valid in Canada and the US only.

Offer can not be combined with any other offer, discounts or promotions and cannot be applied to previous purchases.

Please fill out our Become a Stockist Form

You can place your order here.

Province Apothecary Inc is NOT licensed to practice medicine; we are NOT a medical doctor; we do NOT give medical advice; this is NOT medical advice. If you need medical advice please seek out a professional medical doctor. It is advisable to seek professional [medical] advice prior to initiating any new regimen. Province Apothecary Inc. is NOT a medical organization and neither Province Apothecary Inc. nor its employees and/or staff can give any medical advice or diagnosis. Any/All information garnered from Province Apothecary Inc. shall NOT be interpreted as a substitute for medical advice or a doctor’s consultation, evaluation or treatment. Province Apothecary is not a licensed pharmacy and we do not employ pharmacists

No.

Province Apothecary is committed to ensuring digital accessibility for customers with disabilities. We work continually to improve the user experience of our website for all visitors, including those accessing the site with screen-reader software or other assistive technologies, and to apply the relevant accessibility standards whenever possible. If you experience any difficulty accessing our website, please contact our team at info@provinceapothecary.com.