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Spa and Treatment FAQs

Review our FAQ's below - if you don't find the answer you're looking for, we're here to help: contact us

Booking

How do I book an appointment?

Treatments can be booked online or by phone 647-479-5525. We use the Jane App for our online booking. It is easy to use and will require an account to book online. Availability varies based the treatment you choose.

How do I cancel or reschedule my appointment?

The easiest way to manage your appointments through your Jane account. Login and select "Upcoming Appointments" to view, cancel or reschedule your appointments. Or, give us a call at 647-479-5525.

We have a 24 hours cancellation policy that we adhere to strictly. Please read more about this below.

What is your cancellation policy?

Once your appointment has been confirmed, a minimum of 24 hours advance notice is required on any appointment cancellation.  Please keep in mind that no-shows or last-minute cancellations leave our Estheticians with empty appointment times that could have otherwise been filled. 

First time clients that do not honour their appointment may be charged a fee equivalent to 50% of the cost of the scheduled service. For returning clients, we will charge the full cost of the service if the appointment is missed.

Do you send appointment reminders?

Yes, you can choose to receive email and/or text message reminders in your Jane account, or let us know over the phone when you book. It is your responsibility to ensure that you have consented to receive notifications under the ‘Reminder Preferences’ section in your Jane account, or over the phone.

We are not responsible for missed appointments due to unsubscribed reminders.

Can I book a treatment at the same time as my friend/family member?

Yes! We have three treatment rooms and would be happy to help you find a time you can both come in. If you have issues booking multiple appointments at the same time, please call 647-479-5525 so one of our team members can assist you.

Can I add an eyebrow treatment to my facial?

Yes, you can receive both a brow treatment and facial during the same visit. Please book these appointments back-to-back and note that the appointment may be shorter than the original booking time, due to the fact that we won't need as much clean-up time between your appointments.

Before You Visit

Where can I park?

There is street parking available for free on Sheridan Avenue, and paid parking on Dundas St W. There is also a paid parking lot in the condo building located at the north-east corner of Dundas St. and Sheridan Ave.

How early can I arrive for my treatment?

Please do not arrive any more than 10 minutes before your scheduled appointment.

Payment

What payment types do you accept?

We accept Visa, MasterCard, Debit at this time. We do not accept cash at this time.  Our prices do not include tax. Gift cards can be redeemed at the time of your appointment.

Can I use a gift card to pay for my appointment?

Yes, you can use your Treatment or monetary-value gift card towards your facial or brow appointment. 

Please note that we cannot take gift cards as payment for Naturopathy, Osteopathy, and Acupuncture appointments as they can be claimed under extended benefits.

I have an old gift card, is it still valid?

We honour all gift cards. Please let us know of your gift card at the time of booking your appointment (in the notes section of your booking) and present it to your practitioner at the beginning of your treatment.  We will honour the original treatment purchased up to 1 year (if the price of the treatment has changed). After 1 year from the date of purchase, we will continue to honour the dollar value of the card towards treatments or products.

Facials

Who can receive a facial?

Our facials are all natural and customizable for every skin type. If you are pregnant, please tell your Skincare Therapist at the time of your appointment, we do not recommend facials during the first trimester.

If you have an active cold sore, active eczema on your face, pink eye or a sty, have been on Accutane in the last 12 month or using Retin A, we ask that you book a skincare consultation first to allow us to properly assess your skin.

How often should I get a facial?

To maintain a healthy skincare regime we recommend coming for a treatment every 4-6 weeks to suit your skin needs and as the season changes.

What does a Custom Facial really mean?

We specialize in customizing every aspect of the facial to your personal needs. We tailor each facial to accommodate the seasonal changes and any specific changes your skin may be going through. We use a wide variety of techniques and ingredients to customize your treatment, including organic raw materials, essential oils, massage, extraction, and lymphatic drainage techniques.

What is included in your Custom Organic Facials?

Your Skin Therapist will evaluate your skin and create a custom treatment in order to target your specific skin concerns. This analysis forms the basis of your individual face treatment, with an aim to detoxify, hydrate and strengthen the skin. Though we do offer gentle extractions, we no longer offer milia extraction.

What is a 'Holistic Skin Therapist'?

A Holistic Skin Therapist uses many different modalities to treat their clients. A Skin Therapist’s main tool is their hands. They use manual touch and massage to increase blood flow, clear stagnation, and move lymph fluid to treat all skin conditions. Holistic Skin Therapists are trained to look at the skin on a deeper level and consider all possible causes and treatment options.

Do you perform extractions?

Our treatment incorporates deep cleansing and opening of the pores to prepare the skin for gentle,  minimal extraction. We do not use aggressive or unnecessary techniques for extraction and will only perform the amount the skin is ready for in a way that is comfortable and effective. Your skin needs will be discussed and cared for by your Skin Therapist.

Should I remove my makeup before my appointment?

We love when our clients come in with minimum or no makeup on their face, it allows us to start the facial techniques sooner; that being said we always cleanse thoroughly so we will happily take off your makeup.

Brow and Lash Treatments

Is your brow and lash tint natural?

We use the most natural tint on the market, however it's not 100% natural. It's a vegetable oil base, with sunflower seed oil + lanolin. We mix our tint with peroxide to activate it. Both tint colouring + developer contain chemicals.

How long does tinting last?

The tint will last approximately 3-5 weeks on the brows and/or lashes. This can vary based on the colour and the products you use daily.

Can I add an eyebrow treatment to my facial?

Yes, you can receive both a brow treatment and facial during the same visit. Please book these appointments back-to-back and note that the appointment may be shorter than the original booking time, due to the fact that we won't need as much clean-up time between your appointments.

Naturopathic & Acupuncture Services

Can I claim Facial Rejuvenation Acupuncture on my insurance?

Yes, Dr. Irons is a registered Naturopathic doctor and her appointments can be claimed under Naturopathic services if your insurance policy covers this treatment. However, none of her appointments can be claimed under Acupuncture services. A receipt for insurance purposes will be issued at your appointment. 

Are treatments with the naturopath covered by extended health benefits?

Yes, Dr. Irons is a registered Naturopathic doctor and will provide you with a receipt at the end of the visit. It will include her signature and licence number so that you can make a claim if these services are included in your benefits program. Please note we cannot accept Gift Cards as payment for any of Dr. Irons’ appointments.

What can I claim for: Naturopath or Acupuncture?

All services with Dr. Irons are billed under Naturopathic Medicine, including all Acupuncture. You are not able to claim these services under Acupuncture.

Does Acupuncture hurt?

No, these tiny needles are painless, and often barely feel like anything.

Will I have any redness or bleeding post treatment?

No, bruising and red marks are rare, and all signs of having had acupuncture should be gone within 5- 10 minutes of leaving the treatment. You will leave with fresh, glowing skin!

How soon should I return for Acupuncture follow-up appointments?

It is recommended that you return for 1-3 appointments after your initial Facial Rejuvenation Acupuncture appointment to see maximum results.